Services
Everything you need. Nothing you don't.
CyberEdge delivers the full commercial lifecycle for enterprise software — from initial consultation through to long-term customer success. These are the services we actually provide, for the businesses we actually serve.
What we do
Eight services. One accountable team.
Every service listed here is something CyberEdge can genuinely deliver. We do not offer services we cannot provide.
Business Consulting
Understanding your business before recommending software.
Product Demonstrations
See the software working in your context, not ours.
Proposal Creation & Contract Management
Clear commercial terms, professionally presented.
Implementation Coordination
We manage the relationship so your team doesn't have to.
Training Coordination
Your team, fully enabled.
Customer Success
We stay with you long after the sale.
Renewals & Commercial Support
Seamless renewals, no surprises.
Partner Management
Managing vendor relationships on your behalf.
01 / 08
Business Consulting
Understanding your business before recommending software.
We start every engagement by understanding your business — your processes, challenges, goals, and constraints. We ask the right questions, assess your current situation, and recommend the most appropriate solution from our portfolio. If neither product is the right fit, we will tell you honestly.
Discuss your requirementsWhat this includes
- Business needs assessment and requirements gathering
- Software selection and vendor evaluation
- Business case development and ROI modelling
- Process analysis and improvement identification
- Technology roadmap development
02 / 08
Product Demonstrations
See the software working in your context, not ours.
We conduct live, tailored product demonstrations so you can see exactly how the Warehouse Management System or Yemek Kutusu solves your specific business challenges. Every demonstration is prepared around your industry, your use cases, and your questions.
Discuss your requirementsWhat this includes
- Tailored WMS demonstrations for warehouse and distribution businesses
- Tailored Yemek Kutusu demonstrations for restaurants and hospitality
- Scenario-based walkthroughs of your specific use cases
- Q&A sessions with our product specialists
- Follow-up materials and feature documentation
03 / 08
Proposal Creation & Contract Management
Clear commercial terms, professionally presented.
We prepare clear, honest proposals covering the solution, scope, commercial terms, and timelines. We coordinate directly with our technology partners to ensure accuracy and completeness. Once agreed, we manage the contract process from initial agreement through to signature.
Discuss your requirementsWhat this includes
- Detailed commercial proposals tailored to your requirements
- Scope definition and project planning
- Commercial negotiation support
- Contract preparation and management
- Vendor coordination throughout the commercial process
04 / 08
Implementation Coordination
We manage the relationship so your team doesn't have to.
Once a contract is signed, we coordinate the implementation between you and our technology partner. We manage communication, track progress, escalate issues, and ensure the project stays on track from kick-off through to go-live. You always have a local point of contact who understands your business.
Discuss your requirementsWhat this includes
- Project kick-off coordination and planning
- Ongoing communication management between customer and vendor
- Progress tracking and status reporting
- Issue escalation and resolution management
- Go-live planning and cutover coordination
05 / 08
Training Coordination
Your team, fully enabled.
We coordinate all training activities between the customer and the vendor's training team. We ensure training is scheduled appropriately, the right people are trained, and that users are genuinely enabled — not just ticked off a list.
Discuss your requirementsWhat this includes
- Training needs assessment and planning
- Training scheduling and logistics coordination
- Coordination with vendor training resources
- User adoption monitoring and follow-up
- Refresher session coordination
06 / 08
Customer Success
We stay with you long after the sale.
Customer success is not an afterthought at CyberEdge — it is core to how we operate. We manage your ongoing commercial relationship with the vendor, handle support escalations, coordinate improvements, and ensure you are getting the value you expected from your investment.
Discuss your requirementsWhat this includes
- Dedicated customer success management
- Regular business reviews and check-ins
- Support escalation management
- Product feedback and enhancement coordination
- Customer health monitoring and proactive engagement
07 / 08
Renewals & Commercial Support
Seamless renewals, no surprises.
We manage the renewal process from end to end — providing advance notice, coordinating commercial terms, and ensuring continuity of service. We also handle any ongoing commercial queries, licence changes, and account modifications throughout the contract lifecycle.
Discuss your requirementsWhat this includes
- Proactive renewal planning and advance notification
- Renewal commercial negotiation and coordination
- Licence change management
- Commercial query resolution
- Account modification and upgrade coordination
08 / 08
Partner Management
Managing vendor relationships on your behalf.
We serve as your primary point of contact with our technology partners. This means you deal with one local team who understands your business — and we handle the vendor relationship, technical escalations, roadmap discussions, and any commercial coordination required.
Discuss your requirementsWhat this includes
- Primary liaison between customer and vendor
- Technical escalation management
- Roadmap and feature request coordination
- Vendor relationship governance
- SLA monitoring and performance reporting
Ready to get started?
Talk to our team about your requirements and we'll walk you through the right services for your business.